Free worldwide delivery on all orders above €100
For orders below €100
UK (incl Channel Islands), Ireland & Northern Ireland
Belgium, Holland, France, Germany, Luxembourg
Austria, Denmark, Italy, Portugal, Spain, Sweden, Finland
Bulgaria, Croatia, Czech Rep, Estonia, Georgia, Greece, Hungary, Iceland, Latvia, Lithuania, Monaco, Norway, Poland, Romania, San Marino, Slovak, Slovenia, Switzerland, Ukraine
Bahrain, Kuwait, Oman, Saudi Arabia, U.A.E.*
Asia (Hong-Kong, Singapore, Macao, South Korea)*
*Additional local import duties may applies to customers upon reception
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit. Please could you contact our customer services team on email@example.com before any return is made so we can make sure our warehouse are aware of its arrival and therefore will minimise the time for a refund.
Inside your package, please
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
Address your package to
Anima Vinci return Westex ltd
Parkside House, River Way, Harlow, Essex, CM20 2DW, UK
Defects, incomplete orders, or incorrect delivery
If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on firstname.lastname@example.org. We will email a Freepost label across to you so that you can send your package back to us, free of charge.
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.